IMPROVE - OR GO! was the headline from the Brentwood Weekly News on their 26th February edition.
Here's the article:
Greater Anglia's contract is up for renewal. As the line is named among the worst in the land, commuters have a simple message for bosses...
IMPROVE - OR GO!
A train company which runs services from Brentwood has been named one of the worst operators in the country, by consumer magazine Which?
Abellio Greater Anglia was named joint 15th out of 17 with 46 per cent customer satisfaction rating.
The ratings were taken from an overall sample of 7,309 commuters, who were asked to rate the train line they use for availability of seating, cleanliness or toilets, condition of trains, punctuality, reliability and value for money.
The worrying results come as no surprise to Abellio Greater Anglia commuters.
Katie Duke, 22, commutes from Brentwood every day. She said: "I can't remember the last time I was actually on time, so I'm not surprised at all."
The Department for Transport has now begun the search for the next operator as Anglia's contract runs out in October 2016.
But councillor David Kendall, also a member of the rail users association, thinks Anglia should "improve or lose it".
He said: "The keep making promises, but there are still delays and no fast trains to London. I think commuters are looking for positive steps where they can see a difference."
A Greater Anglia spokesman pointed out it had improved on it's rating last year, which it came last, and was incesting £30million to improve it's service.
OK, so a fair small article from a fairly non-de-script free local weekly newspaper, but it gets to the point. "Improve or go!" is a great headline for the bosses of Abellio! Get the hint, Burles and Denby!
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