We all like to claim for delays, don't we? How many of us fight and fight for compensation and once they pay up, you get next to nothing in return? Well in a shock turn of generosity, AGA gave me a whopping £9.60.
It might not sound like a lot, but knowing I only travel between Shenfield and Chelmsford and pay £110.30, usually ends up costing me £2.60 per journey, and in in the case of delays of 30 to 59 minutes, I'd only get £1.30.
They decided, without the slightest suggestion of wanting to argue about it, to refund me the entire cost of the journey from Shenfield to Chelmsford and back again, which covers the £5.60 and an additional £4 'good will gesture' for my travelling and parking expenses.
Here was my original letter:
As you may be aware on the morning of
Saturday 30th August 2014, there was an unfortunate fatality at
Romford Railway Station, which caused significant delays and cancellations up
and down the GEML.
This affected many
people, including myself. As I needed to travel between Shenfield and
Chelmsford on Saturday morning for work, it meant that I had to make
alternative travel arrangements rather than use the trains, as I would have
been late for work if I hadn’t. As I am a holder of a monthly season ticket
(XXX1234), this meant I incurred extra expense which left me out of pocket.
I drove to Chelmsford and from on Saturday
and parked in a car park nearby where I work, so the costs incurred were for
fuel and £2.50 for the car parking. I saw this as a better option than getting
a taxi or using the local bus services as it was quicker and less expensive. It
also meant that I wasn’t going to lose out on earnings as it also meant I
wasn’t going to be late for work.
I am aware that it’s not normal policy for
Abellio Greater Anglia to pay out for additional costs incurred, but since
there was no other option available, I think it would be right for you to do
so. Had you arranged for ticket acceptance on First Essex buses, then I could
have used the 351 service at no extra cost to myself, something you might like
to look into in the future.
A sum of £4.00 should cover the cost of my
fuel and the the cost of my car parking on Saturday, so that is the amount of
money I am looking to reclaim from you. I would think it would be reasonable
for given that I am a regular passenger on the Greater Anglia network.
Kind regards,
Daniel Collins
Here's their response:
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